Non-verbal communication

Importance of Non-verbal communication Non-verbal communication creates more impact than verbal communication. Non-verbal cues are especially important in conveying feelings, accounting for 93 percent of the emotional meaning that is exchanged in any interaction....

Effective Listening Skills

 Effective Listening Skills Listening is as important as talking. Good listening involves encouraging other people to say interesting things, understanding the things that they tell us, and being sensitive to the thoughts and feelings that underlie the things that...